[youtube http://www.youtube.com/watch?v=WdKwRdWocco&rel=1]
Wow. Watch this. Sure, kilobits and kilobytes and fractions of pennies can be confusing but this is amazing. You’d think they’d have this information available.
This guy asked 56 Verizon operators the same two questions; "What is the data overage rate for the basic 10MB data plan for $29.99?" and "What is the data roaming rate in Canada on the Core Choice 450 plan?"
Only one rep out of 56 was able to correctly answer both questions. A whopping 93% quoted the rates incorrectly.
How Bad Can a Cell Phone Company Get?: Verizon Misquotes Rates 93% of the Time [EyelessWriter.com] via Consumerist
