When bashing AT&T’s network, two cities usually come up above all others: New York City and San Francisco. AT&T has even acknowledged just how bad it is in those cities. But they’ve also said for a while that they’re working on making it better. And apparently now that work is far enough along that they’re emailing customers about it.
Over the past week, AT&T has been emailing its customers in San Francisco to let them know that the network is getting better. “We wanted you to be among the first to know! We recently enhanced the 3G network in the greater San Francisco area to provide better in-building 3G coverage, fewer dropped calls and a better overall wireless experience,” says the email.
It continues, “With better coverage on the nation’s fastest 3G network, there’s never been a better time to be an AT&T customer.” In other words, “things are getting better, please don’t leave.”
Hopefully, it’s a good sign if AT&T feels comfortable enough about its network to email its customers. Another good sign: AT&T did a great job this past week keeping its network stable during the SXSW festival (after failing badly last year). Still, AT&T has been saying for a while that they’re working on fixing the network in San Francisco, and on any given day it can be as bad as ever.
Below, find the full email being sent:
We wanted you to be among the first to know! We recently enhanced the 3G network in the greater San Francisco area to provide better in-building 3G coverage, fewer dropped calls and a better overall wireless experience.
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San Francisco | October 27-29, 2025The great news is coverage in Northern California will continue to improve as we expand capacity, optimize and add more sites in the coming months.
With better coverage on the nation’s fastest 3G network, there’s never been a better time to be an AT&T customer.
We thank you for your continued loyalty and look forward to sharing more good news soon.
