Having issues with Comcast this morning? You’re very much not alone.
Right around 10 am Pacific, we started seeing reports from both coasts that the internet had suddenly slowed to a halt. Certain sites would load just fine, but the vast majority (from Reddit to Facebook to TechCrunch) simply timed out. A bit more digging suggested that many people reporting issues were on Comcast’s Xfinity service.
Down Detector’s user-generated outage map shows reports lighting up across the country
The same site shows a massive spike in reports just after 10 am Pacific.
Down Detector is also showing a similar spike in reports for Level 3, one of the Tier 1 or “backhaul” providers. If they’re having issues, it’ll ripple out to many other ISPs, including Comcast.
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Comcast has acknowledged the issue on their customer service account, saying “some” customers are having issues — but didn’t give any insight as to what’s going on or any ETAs on when it’ll be fixed.
Some customers are having issues with their XFINITY Internet service. We apologize & appreciate your patience while we work to fix.
— Xfinity Support (@XfinitySupport) November 6, 2017
In other words: don’t bother resetting your router just yet. It doesn’t seem to be one of those problems.
Update:
Comcast says this is an issue with an “external network,” and that they’re still investigating.
UPDATE: our teams continue to monitor an external network issue. We apologize for the inconvenience & will provide updates as we learn more.
— Xfinity Support (@XfinitySupport) November 6, 2017
Update #2:
As of 12:40pm Pacific, Comcast says the issues should now be fixed.
Internet issues should now be resolved for almost all customers. We apologize for the inconvenience & thank you for your patience.
— Xfinity Support (@XfinitySupport) November 6, 2017
Level3 also sent me the following statement pinning the outage on a “configuration error”:
On Monday, Nov. 6, our network experienced a service disruption affecting some customers with IP-based services. The disruption was caused by a configuration error. We know how important these services are to our customers. Our technicians were able to restore service within approximately 90 minutes.
