Catriona Wallace

Dr. Wallace is the Founder & CEO of high-profile Artificial Intelligence & Machine Learning company, Flamingo, which provides Cognitive Virtual Assistants, ROSIE & MAGGIE, used by Financial Services companies to guide customers through their sales and service journeys, improving online sales conversion rates and customer experience. Based in NYC and Sydney, Dr. Catriona Wallace is one of the world’s most cited experts on the Future of Customer Experience, Artificial Intelligence and Bot Strategy. Catriona has a PhD in Organizational Behavior: Human Technology Interaction, is a well published author and is recognized as one of Top 4 Most Respected People globally in the Customer Experience sector. Catriona is a highly awarded business person having been inducted into the Australian Business Woman’s Hall of Fame, winning Advance Australia’s top prize for Technology & Innovation for Australian’s working abroad, winning Telstra Business Awards and is Alumni in the Springboard Enterprises Women Entrepreneur’s program. Catriona was also awarded a Pearcey Foundation award for tech entrepreneurs. Catriona is also a high profile philanthropist, human rights activist and mother of five.