Lacey Frenzl

Lacey is a seasoned professional known for her expertise in driving innovation and successfully launching emerging products in the market. With over 10 years of experience in retail leadership, she has developed a deep understanding of the importance of efficient processes and organizational strategies that accelerate time to market and foster seamless collaboration between customers and internal teams. Lacey’s passion lies in the realm of payments and technology, where she excels in product strategy, implementation, and management. As the Vice President of Customer Experience at ISVPay, Lacey spearheads initiatives aimed at streamlining and optimizing the quality of every transaction and customer interaction. Recognizing the value of staying at the forefront of the rapidly evolving payments landscape, Lacey has been an active member of the Electronic Transactions Association since 2019. This involvement allows her to remain up-to-date with the latest industry trends and advancements, enabling her to drive strategic decision-making and guide ISVPay towards continued success. In 2022, Lacey’s contributions to the payments industry were acknowledged when she was selected as one of the distinguished Young Payment Professional Scholars. This honor reflects her dedication, expertise, and commitment to advancing the field and showcases her ability to make a significant impact within the industry. Lacey’s professional journey is defined by her ability to deliver innovative solutions, optimize processes, and foster exceptional customer experiences. Her passion for bringing new products to market, combined with her strategic mindset and industry involvement, makes her a highly valuable asset in the payments and technology landscape.